Terms of Service

When will I receive my order?
Small orders will be shipped and should be received within 7-10 business days after processing. Additional shipping charges apply for expedited shipping. Orders will be processed within 48 hours of receipt excluding Saturdays, Sundays and holidays. J-Pac, Incorporated, the Rōm Outdoors parent company, will notify you via email or phone in cases of back orders or out-of-stock items. We do not offer Saturday delivery.

Where can you ship my order?
Currently, we do not ship internationally. We are also unable to ship to APO/FPO addresses or P.O. Boxes.

Am I being charged sales tax?
Tennessee residents will be charged a 9.75% sales tax.

What is your refund/exchange policy?
CLICK HERE for full warranty information. Although J-Pac, Incorporated strives for complete satisfaction, we understand that is not always the case. We do accept returns. For convenience, a pre-paid return label is shipped with every order. Simply use that label and return to: J-Pac, Incorporated (Returns) 2802 Bransford Avenue Nashville, TN 37024. A credit will be issued to the credit card used for purchase, in the amount of the sale minus the shipping charges. All merchandise returned must be in its original condition. Sale merchandise will be final sale—no exceptions.

Please return merchandise to:
J-Pac, Incorporated (Returns)
2802 Bransford Avenue
Nashville, TN 37024

Feel free to call us at (615) 568-5960 or email us at info@romoutdoors.com with any concerns or questions regarding your order.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

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Customer Stories

Jon Heffron

Customer Stories

Jon Heffron

The RōM Pack is the multi-tool of backpacks. With the ability to be used as a blanket, rain poncho and backpack, it's a great addition to my kit for those just in case moments.
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