Terms of Service

When will I receive my order?
Small orders will be shipped and should be received within 7-10 business days after processing. Additional shipping charges apply for expedited shipping. Orders will be processed within 48 hours of receipt excluding Saturdays, Sundays and holidays. J-Pac, Incorporated, the Rōm Outdoors parent company, will notify you via email or phone in cases of back orders or out-of-stock items. We do not offer Saturday delivery.

Where can you ship my order?
Currently, we do not ship internationally. We are also unable to ship to APO/FPO addresses or P.O. Boxes.

Am I being charged sales tax?
Tennessee residents will be charged a 9.75% sales tax.

What is your refund/exchange policy?
Although J-Pac, Incorporated strives for complete satisfaction, we understand that is not always the case. We do accept returns—all returns must be postmarked within 30 days of receipt. Returns sent back after this time will not be honored. A credit will be issued to the credit card used for purchase, in the amount of the sale minus the shipping charges. All merchandise returned must be in its original condition. Sale merchandise will be final sale—no exceptions.

Please return merchandise to:
J-Pac, Incorporated (Returns)
2802 Bransford Avenue
Nashville, TN 37024

Feel free to call us at (615) 568-5960 or email us at info@romoutdoors.com with any concerns or questions regarding your order.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to enter your password more than once, therefore saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.