FAQ

How do I pronounce RōM?
The long vowel mark, or macron, over the o indicates a long o, or the same o sound as in the words open and gnome. Last hint: It rhymes with home.

How can I use my RōM Pack?
You can use your RōM Pack the same way you would use any other backpack—fill it with what you need, skip tossing in a blanket or poncho and head out the door. The gear loops are like having extra hands. Use carabiners or other simple fasteners to lock stuff into place for carrying while keeping it handy on the outside of the pack for easy access—sporting equipment, chairs, maps, binoculars, keys, etc.. A welcome companion for hunting trips and outdoor adventures when weather can change quickly, we also hear about RōM Packs heading to school, out on picnics—even to major or minor sporting events like football, soccer and little league games. Strap chairs onto the pack and carry everything you need into a game, festival or concert. Or, strap camping gear onto your RōM Pack and head into the woods. We built it. It’s up to you to make it your own.   

How do I transform my RōM Pack?
When people learn that the RōM Pack can be transformed into a blanket or a poncho, this is usually the next question. And since everyone learns in different ways, here’s a link to download a PDF that includes printable instructions. Or, you can watch a quick video. Versatile pack, versatile directions.

When will I receive my order?
Small orders will be shipped and should be received within 7-10 business days after processing. Additional shipping charges apply for expedited shipping. Orders will be processed within 48 hours of receipt excluding Saturdays, Sundays and holidays. J-Pac, Incorporated, the RōM Outdoors parent company, will notify you via email or phone in cases of back orders or out-of-stock items. We do not offer Saturday delivery.

Where can you ship my order?
Currently, we do not ship internationally. We are also unable to ship to APO/FPO addresses or P.O. Boxes.

What are my shipping options?
For all packs across the U.S., ground shipping (3-7 days) is a flat rate of $25 and rush shipping (1-2 days) is a flat rate of $35. For all outerwear and apparel, ground shipping is a flat rate of $15 and rush shipping is a flat rate of $25. If you order (pre-tax) exceeds $100, shipping is on us – because we appreciate you!

Am I being charged sales tax?
Yes. A 9% Tennessee sales tax will be applied to all orders.  

What is your refund/exchange policy?
CLICK HERE for full warranty information. Although J-Pac, Incorporated strives for complete satisfaction, we understand that is not always the case. We do accept returns. For convenience, a pre-paid return label is shipped with every order. Simply use that label and return to: J-Pac, Incorporated (Returns) 2802 Bransford Avenue Nashville, TN 37024. A credit will be issued to the credit card used for purchase, in the amount of the sale minus the shipping charges. All merchandise returned must be in its original condition. Sale merchandise will be final sale—no exceptions.